Frequently Asked Questions

Glazes – All of my functional pottery is food safe and microwave, oven, and dishwasher safe.

Decal and luster pottery is food safe but do not put it into the microwave, oven or dishwasher.

Terms and Conditions - When you purchase anything from www.joycepaynepottery.com, you agree to hold Joyce Payne harmless from any loss, damage or injury due to any products purchased from us. Our maximum liability to you is the amount you paid for the item(s) purchased. All items offered on this site are provided "as is" and without warranties of any kind, whether express or implied. Note: We reserve the right to update these policies at any time.

Privacy Policy - Customer Privacy is very important to us. We do not share or sell any information provided to us by our customers.

Return Policy – All sales are final.

Replacement Policy – Pottery and Alaska Gifts that are damaged in shipment will be replaced with a similar item once the freight claim is settled.

Local Pick-up - If you live in Juneau or are visiting the area, you can pick up your purchases at the studio or I can meet you in town for a purchase/delivery. Call to make an appointment to come by the studio or arrange for a delivery. Studio hours are Monday – Friday, 10 am to 4 pm, Alaska Standard Time. Please refer to the Contact Info page for further information.

Shipping – All shipping charges include the following:

Careful hand packing

Packaging materials

Freight charges for the shipment

Insurance in case of damage or loss